Return Policy

Return Policy

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Our policy lasts 14 days. If 14 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned, including products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.


Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not
send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted: 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after deliveryRefunds (if applicable)

Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within
a certain amount of days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.

Next contact your bank. There is often some processing time before a refund is
posted.


If you’ve done all of this and you still have not received your refund yet, please
contact us at kandygirlcosmetics@yahoo.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.


Exchanges
We only replace items if they are defective or damaged.  If you need to exchange
it for the same item, send us an email at kandygirlcosmetics@yahoo.com and
send your item to:

  • 3010 Jefferson Avenue SW, Birmingham , AL, 35211, United States

Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned item is
received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a refund to the gift giver
and he will find out about your return.

Shipping
To return your product, you should mail your product to:

  • 3010 Jefferson Avenue SW, Birmingham, AL, 35211, United States.

You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of
return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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